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1 trabajos encontrados de Business unit manager

  • IT Service Delivery Manager

    12 marzo 2021

    RPO , Fuengirola (Málaga)



    We are currently seeking a motivated IT Service Delivery Manager to join the team in Fuengirola (Malaga) and begin an exciting career within a newly state-of-the-art established contact center. The IT Service Delivery Manager will, in cooperation with the central IT organization, ensure that the IT services are stable and well-performing for the business unit with a high level of quality. The IT Service Delivery Manager is the link between the business and the central IT organization, with strong commitment in complying to service providers level agreements. Our cliente, the industry-leading provider of Credit Management Services in Europe. Key accountabilities and responsibilities   ¿       Responsible for the management , availability, functionality and efficiency of IT services. ¿       Support the strategy, design, and implementation of new services and technology requirements with associated processes/activities for service delivery. ¿       Oversee critical projects where code deployment and code quality is required to guarantee service. ¿       Manage and coordinate delivery processes and activities with internal central IT services and external IT service providers. ¿       Be the escalation point for local business units related to E2E follow-up of incidents, service request, problem and change request, and release management processes. ¿       Supervise production monitor and analyzing SLA's and KPI's of the services to ensure compliance. ¿       Recommend service quality improvements for all processes and activities involved in the management and delivery of IT services. ¿       Act as interface of the production area with consistent communication to end users and local business units. ¿       Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. ¿       Develop, implement and ensure compliance with service policies and procedures. ¿       Handle annual budget and ensure cost effectiveness. ¿       Supplier Management.

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