Administrative Support for Customer Serviceen Madrid.
detalle oferta
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Amplía la información sobre el proceso contactando con:
Facundo Emanuel Martinez Ceron
ContactarTo manage day-to-day Customer Care activities, ensuring a high level of service for both internal and external stakeholders.
ver menosour client
German company, founded in 1945, specializing in the development and manufacturing of endoscopy systems.
ver menosyour functions
As a member of a multi-disciplinary team, your key responsibilities will include (but are
not limited to):
¿ Accurately and promptly process all incoming customer orders.
¿ Handle and resolve customer inquiries related to orders, stock availability,
deliveries, invoices, product information, repair/exchange processes,
quotations, etc.
¿ Manage customer complaints from receipt to resolution, following internal
procedures. Escalate product-related complaints to the appropriate department.
¿ Coordinate with the warehouse and purchasing departments to manage
deliveries, returns, and stock movements.
¿ Serve as the primary contact person for designated key accounts.
¿ Maintain ongoing communication with the sales team regarding quotations,
orders, product inquiries, and general customer feedback.
¿ Process daily invoicing activities.
¿ Execute billing corrections and customer returns in accordance with company
policies and timelines.
¿ Handle repair and exchange orders.
¿ Participate in ad hoc projects and initiatives as required.
position requisites
-
Formación
: Grado -
Idiomas
: Inglés: C1 -
Conocimientos
: SAP, Excel, y Power Query
¿ Fluency in Spanish and English (written and spoken).
¿ Previous experience in a fast-paced customer service environment, ideally
within a multinational or MedTech setting.
¿ Strong communication skills and a professional telephone manner.
¿ Proactive, self-motivated, and solution-oriented ("can-do" attitude).
¿ Proven ability to work collaboratively in cross-functional, multicultural teams.
¿ High attention to detail and accuracy.
¿ Flexibility and willingness to support team members to meet common goals and
deadlines.
¿ Proficiency in Microsoft Office (Excel, Word) and familiarity with ERP systems
(preferably SAP).
¿ Strong customer focus and interpersonal skills.
your benefits
Competitive annual gross salary of ¿26,000 to ¿30,000, depending on the candidate's value and experience.
A collaborative and dynamic work environment.
Professional development and continuous training opportunities.
Hybrid work model.
Meal vouchers (¿7 per day).
Health insurance.
why with Randstad?
Because we have thousands of job offers in our portal.
Because we work with the best companies offering you the best jobs.
Because we assure you all the legal guarantees in your hiring.
Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.
Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.
Because we always count on you.
Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.
Register now and find the job you are looking for!
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