- no informado
- tipo de contrato
- jornada laboral
- sector empresa
- Química Farma
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- customer service
- Sin definir
- You will be supporting the BD Customer Care and Price & Tender teams during the go-live and hyper care period of the Athena-2 program. The Athena-2 Program is aiming to replace current Legacy ERP & ERP Satellite systems as well as to deliver new solutions to address current and futurebusiness needs. Next to implementing S/4 Hana SAP as an ERP system, the program is about the transformation of our Quote to Cash (QTC) solutions and transitioning to a more customer centric QTC solutions and operating model.
- our client
- Renowned multinational company in the chemical/pharmaceutical sector.
- your functions
- - Supporting the Customer Care team with their daily activities (creation of credit notes, returns and replacements, backorder management) and the Athena-2 cutover activities.- Supporting the Tender & Pricing team with the Athena-2 cutover and hypercare activities.- First point of contact for our customers: answering calls, chats and written inquiries, provide information concerning orders, products, deliveries and Athena-2 related process changes impacting our customers.- Handling customer service claims: intake, logging and follow up of customer claims.- Handling pricing inquiries and resolving price tasks and price claims.- Supporting the sales team on inquiries such as checking product availability, order status and pricing inquiries.- General support to any other functions related to the legal entity integration and Athena 2 project.
- position requisites
- Customer centric mindset.- Good understanding and communication in English and Portuguese is desirable.- Good communication and effective listening skills.- Team player.- Enjoy administrative skills.- Problem-solving skills.- Eye for details.- JDE ERP Knowledge is a plus.- SAP knowledge is a plus.- A bachelor¿s degree or equivalent in experience desirable.
- Formación: Grado: Grado en Farmacia
- Idiomas: Inglés: B2
- Conocimientos: , buena organización
- Experiencia: 1 año
- your benefits
- Temporary contract with the possibility of becoming indefinite.
- Dynamic and pleasant work environment.
- Possibility of making the leap to a large company in the sector.
- why with Randstad?
Because we have thousands of job offers in our portal.
Because we work with the best companies offering you the best jobs.
Because we assure you all the legal guarantees in your hiring.
Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.
Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.
Because we always count on you.
Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.
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