- 25.000-30.000 €/año
- tipo de contrato
- jornada laboral
- sector empresa
- Química Farma
- ver más
- customer service
- Combinada (teletrabajo y presencial)
- our client
Reporting to the Customer Service Manager the Customer Service Specialist is responsible for acting as a liaison between customers and company, to ensure excellent service standards, respond efficiently to customer inquiries and build sustainable relationships with internal areas.
- your functions
· Improves customer service experience, creates engaged customers and facilitates organic growth by communicating in a clear and friendly way· Provides customers with quality service, providing continuous accurate information about the status of their orders.· Identifies and assess customers' needs to achieve satisfaction· Takes ownership of customers issues and follows problems through to resolution· Follows communication procedures, guidelines and policies· Maintains an orderly workflow according to priorities· Interfaces with Sales team to review customer needs and to report sales· Confirm of orders, invoicing, refunds.· Interfaces with Planning team to coordinate client orders, forecast and productions lead time· Maintains weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.· SAP client database update
- position requisites
- Bachelor in Business and Administration, or International Commerce- Minimum of 5 years of experience in International Customer Service, with diagnostics, pharmaceutical, biotech or medical device experience preferred.- Extensive knowledge of SAP- Good level of Ms Office and Excel is required
- Formación: Licenciado
- Idiomas: Inglés: C1
- Conocimientos: SAP
- Experiencia: 2 años
- why with Randstad?
Because we have thousands of job offers in our portal.
Because we work with the best companies offering you the best jobs.
Because we assure you all the legal guarantees in your hiring.
Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.
Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.
Because we always count on you.
Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.
Register now and find the job you are looking for!