Customer Service en Barcelona.

11 Ene 2022 publicado por Professionals

25.000-30.000 €/año
tipo de contrato
jornada laboral
sector empresa
Química Farma
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customer service
Combinada (teletrabajo y presencial)
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our client

Reporting to the Customer Service Manager the Customer Service Specialist is responsible for acting as a liaison between customers and company, to ensure excellent service standards, respond efficiently to customer inquiries and build sustainable relationships with internal areas.

your functions

· Improves customer service experience, creates engaged customers and facilitates organic growth by communicating in a clear and friendly way· Provides customers with quality service, providing continuous accurate information about the status of their orders.· Identifies and assess customers' needs to achieve satisfaction· Takes ownership of customers issues and follows problems through to resolution· Follows communication procedures, guidelines and policies· Maintains an orderly workflow according to priorities· Interfaces with Sales team to review customer needs and to report sales· Confirm of orders, invoicing, refunds.· Interfaces with Planning team to coordinate client orders, forecast and productions lead time· Maintains weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.· SAP client database update

position requisites

- Bachelor in Business and Administration, or International Commerce- Minimum of 5 years of experience in International Customer Service, with diagnostics, pharmaceutical, biotech or medical device experience preferred.- Extensive knowledge of SAP- Good level of Ms Office and Excel is required

  • Formación: Licenciado
  • Idiomas: Inglés: C1
  • Conocimientos: SAP
  • Experiencia: 2 años
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