Customer Service en Inglesen Alcobendas, Madrid.

¿Tienes experiencia en el departamento de Customer Service?

our client

Empresa que se dedica a la fabricación y venta de un producto multiusos icónico que sirve para proteger metales del óxido y la corrosión, desplazar la humedad, lubricar piezas móviles, limpiar grasa y suciedad, y aflojar piezas atascadas, encontrando aplicaciones en el hogar, el taller, la industria y el mantenimiento de vehículos.

your functions

- Answers and responds to all incoming phone calls from customers ¿ serves the first point of contact for customers and business partners.
- Processes all orders each day in a timely manner and within established deadlines ¿ -- Ensures that all orders are reviewed, released or action taken.
- Offers customers up-to-date product knowledge and communicates order variances.
- Understand and adhere to customer¿s requirements for order management.
- Validate and ensure all orders have correct pricing, promotions and off invoice discounts along with appropriate backup where required.
- Communicate and coordinate with warehouse, freight carriers and team members to ensure orders are fulfilled, shipped and delivered on time and in accordance with the customer instructions.
- Research customer inquiries and delivery issues through investigation, engaging third parties as required to resolve.
- Process and investigate customer post-delivery enquiries or complaints.
- Process any credit notes or related billing corrections if required within the appropriate timeframe as it relates to month-end and quarter-end cut offs.
- Maintain data in our master files, for example but not limited to pricing, promotions and customer-bill and ship to information, or EDI if needed.

position requisites

• Formación

  : Grado

• Conocimientos

  : ingles c1

- Broad understanding of interrelation of various business functions.
- Demonstrated technical knowledge of general order processing and logistics procedures and practices.
- Knowledge of applicable regulations, policies, procedures, principles, standards, - controls, best practices, etc. required to execute essential functions.
- Able to learn and apply current product knowledge to be effective in essential functions - Able to accurately and efficiently complete all essential functions on time while being a good steward of EBITDA.
- Competent in application and use of ERP, vendor software, MS office applications, reporting tools and other platforms in the execution of essential functions.
- Ability to organize and analyze data and summarize information for management review.
- Able to work under pressure with strict deadlines.
. Ability to independently manage deliverables while balance multiple demands, competing priorities and deadlines within capacity constraints.
- Ability to take initiative while seeking appropriate guidance.
- Demonstrated customer service ability to influence customers and provide fiscally responsible order fulfilment solutions.
- Able to effectively communicate and collaborate on cross-functional projects.
- Capable of effectively communicating information orally and in the form of spreadsheets or written reports.
- Able to build and maintain positive and respectful internal and external relationships.

your benefits

- Contrato inficial de 6 meses con posibilidad de incorporar a plantilla
- Horario de lunes a viernes de oficina
- Salario a confirmar en la entrevista

why with Randstad?

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