Customer Service Manageren Sevilla.
detalle oferta
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Amplía la información sobre el proceso contactando con:
Paloma Reyero Herranz
Contactarour client
We are seeking an experienced and dynamic Customer Service Manager to lead the customer service operations, ensuring an outstanding customer experience that meets or exceeds expectations. This strategic role blends leadership, communication, and problem-solving skills to drive operational excellence and enhance customer satisfaction. If you are a results-driven professional with a passion for customer service in a fast-paced, international environment, we want to hear from you!
Our client is an important company in the healthcare sector.
your functions
Develop and implement customer service policies and procedures to ensure high service quality and consistency.
Lead, hire, and train a high-performing customer service team to uphold excellent service standards.
Define customer support goals and KPIs, monitor performance, and make data-driven decisions to enhance efficiency.
Analyze customer feedback and service data to identify trends and implement improvements.
Collaborate with cross-functional teams to integrate customer service with broader business operations.
Manage the customer service budget, ensuring efficient use of resources.
Act as the primary liaison between customers and internal departments to facilitate effective communication.
Stay up-to-date with industry best practices and emerging trends to maintain a competitive service offering.
Monitor and maintain customer-related documents, including contracts, price lists, and active products.
Build and maintain strong business relationships with customers, ensuring prompt and accurate service.
Oversee the end-to-end Order-to-Cash process in collaboration with Commercial and Finance teams.
Support the Commercial team by monitoring and reporting customer performance, contract statuses, and tender volume evolution.
Act as the key liaison between Production and Commercial teams, ensuring accurate product availability forecasts and reservations.
Work closely with the Warehouse team to streamline and automate shipping processes.
position requisites
-
Formación
: Licenciado -
Conocimientos
: navision -
Experiencia
: 5 años
Bachelor's degree in Business Administration or Engineering; an Executive Master/MBA is a plus.
Strong proficiency in Advanced Excel, Navision/Business Central, and BI tools.
Excellent command of English (both written and spoken).
Minimum of 5 years of experience in a similar role within an international environment, ideally in the pharma, diagnostics, or medical device industry.
Knowledge of GMPs and Lean Six Sigma methodologies.
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Because we always count on you.
Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.
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