Looking for a new challenge in Customer Service and Supply Chain? Join a key SAP S4 Hana integration project (estimated duration of 3 to 6 months) within a leading multinational company. We are looking for a proactive professional to act as the main liaison between international customers, distributors, and various internal company departments.

our client

A major multinational company currently undergoing a systems integration process and continuous improvement of its supply chain operations.

your functions

- Act as the primary point of contact for key external customers, distributors, and internal departments.
- Monitor the business integration into SAP S4 Hana until complete stabilization.
- Actively monitor open orders and delivery timeframes to ensure timely supplies, proactively communicating any potential delays or incidents.
- Develop a deep understanding of assigned customers' business models and decision-makers, sharing relevant market information via Salesforce CRM.
- Manage the end-to-end order and inquiry process: quotes, pricing calculation, returns, and complex cross-region/plant orders.
- Perform standard customer master data and pricing maintenance following SAP and Salesforce CRM guidelines.
- Manage the collection and credit management process (e.g., credit holds, billing adjustments, charges, and credits) as well as rebate and commission systems.
- Manage inventory modalities: call-off orders, consignment stocks, inventory replenishment, billing, and reconciliations.
- Handle customer service and product complaints, performing quality checks and corrective actions in compliance with SOX and ISO regulations.
- Drive customer adoption of digital tools like the Webshop, providing support and reporting incidents.
- Support the sales team with detailed volume reports and follow up on sales against forecasts.
- Provide backup coverage to Junior or Senior CSRs for standard transactions.

position requisites

• Formación

  : Grado

• Idiomas

  : Francés: B2, Inglés: C1

• Conocimientos

  : SAP S4 HANA, salesforce crm, ¿ buen manejo de programas de microsoft office¿.

• Experiencia

  : 2 años

- University Degree (Bachelor) or equivalent experience.
- Previous experience in customer service, supply chain, or logistics departments within an international company.
- Analytical capacity for incident resolution (credit, quality, inventory).
- Strong communication skills and a clear customer-oriented mindset.

your benefits

- Participation in a high-impact project with an estimated duration of 3 to 6 months.
- Integration into a dynamic, multinational environment working with top-tier tools.

why with Randstad?

Because we have thousands of job offers in our portal.

Because we work with the best companies offering you the best jobs.

Because we assure you all the legal guarantees in your hiring.

Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.

Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.

Because we always count on you.

Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.

Register now and find the job you are looking for!

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