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Danish Front Office Service Advisor - Intrum en Fuengirola, Málaga.

17 Mar 2021 publicado por Randstad

tipo de contrato
jornada laboral
sector empresa
Banca, Finanzas, Seguros y Consultoría
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gestor cobros
Contact Center
Contact Center
Sin definir
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We are currently seeking a motivated and customer-oriented Front Office Service Advisor to join their team in Fuengirola (Malaga) and begin an exciting career within a newly state-of-the-art newly established contact center. In this customer-focused role, the Front Office Service Advisor will be responsible for providing a top-quality customer service experience. You will work on behalf of their clients and customers across multiple different industries, which will give you a wide variety in your day-to-day work life and make the difference.

nuestro cliente

Our client is an international market-leading global provider of credit management services with more than 10,000 dedicated professionals who serve around 80,000 companies in 25 countries. They offer services designed to measurably improve clients' cash flow and long-term profitability by managing customers late payments and collections as well as purchasing receivables.

tus funciones

As a Front office Service advisor, you will:

  • Be at the forefront of the business, handling multiple inbound/outbound channels interactions to support customers located in Denmark.
  • Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by company values and culture.
  • Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.
  • Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation
  • Reflect our clients in a positive and professional manner. 
  • Thrive to achieve business targets and meet individual and team KPIs. 
requisitos del puesto

We are looking for candidates that demonstrate:

  • Native level in Danish and high level of English (C2 level) both spoken & written. 
  • Additional Scandinavian languages are considered an advantage.
  • Customer support experience will be considered as an advantage but is not a requirement.
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
  • Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.
  • Ability to learn and adaptable to different situations.
  • Service-oriented, analytical problem-solving, solution-driven mindset.
  • Patience, resilience, and calmness in all situations.
  • Customer-oriented with great listening and negotiation skills. 
  • Ability to work both independently and as a team player.
  • Desire and high energy striving for excellence and quality within the business
  • Advanced computer skills.
  • Formación: Sin estudios
  • Idiomas: Inglés: ALTO, Danés: BILINGÜE
  • Conocimientos: Advanced computer skills.
tus beneficios

We offer you more than a job

  • Permanent full-time employment contract.
  • Market-leading remuneration package, including a competitive base pay, attractive bonus scheme, private health insurance, and ticket restaurants.
  • Professional growth and development opportunities in a diverse and international financial working environment.
  • Onboarding and continuous training programs to develop your skillset and ensure your success.
  • Working hours will be in line with Denmark opening hours.
  • Modern central offices located in Fuengirola (Malaga), near the major highway, bus stations, and 10 min walk from the central public train station. 
  • Work-life balance integration, social events and activities.
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