randstad candidatos ofertas de empleo volver German Customer care Advisor

German Customer care Advisor en Sant Cugat del Vallès, Barcelona.

14 Ene 2022 publicado por Trabajo temporal

24.000 €/año
tipo de contrato
jornada laboral
sector empresa
Contact Center
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Sant Cugat del Vallès
Contact Center
Contact Center
Combinada (teletrabajo y presencial)
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Rethinking diabetes together is the motto under which we are working to redesign tomorrow's diabetes care today. Our client relies on modern therapy solutions that help to improve treatment outcomes for people with diabetes through structured processes and digital support. Our portfolio includes traditional and continuous glucose monitoring, digital documentation and evaluation, smart insulin delivery and motivating services. As market leader, we leverage the opportunities offered by digitalization to further develop care structures in collaboration with all those involved.

our client

The International Customer Care Center Western Europe is formed by a multi-cultural group of professionals who serve clients in 15 countries. They are located in Sant Cugat del Vallès (Barcelona). They support people with diabetes and healthcare professionals with enquiries, complaints and technical issues via phone and e-mail in a friendly and effective manner.

your functions

As Customer Care Advisor located in Sant Cugat your main tasks are:

You are the primary contact for our customers in German.

You handle and answer product related incoming questions of our customers (end users, pharmacists, doctors) via phone or email in German.

You handle complaints corresponding to our internal quality regulations and the legal country regulations.

You are responding to enquiries concerning marketing and sales campaigns.

You carry out campaigns in the target groups of the trade and professional sector to support the Diabetes Care Sales division.

You document customer complaints and technical issues in our CRM systems according to regulatory standards in English.

position requisites

As Customer Care Advisor you bring along the following skills:

You speak a good German level.

You are customer oriented and have experience in handling customer requests especially critical conversations.

You have experience in working in a Customer Service Center or within Health Care. 

You are available for call duty.

Knowledge of diabetes, both personally and professionally, would be a plus.

You are able to read technical information (in English) and provide technical support to customers. The use of supporting computer-technology is natural to you.

You have Microsoft Windows Office package proficiency and knowledge of CRM systems.

You are generally interested in solving IT questions. Your knowledge of operating systems, standard protocols and USB devices is profound. A plus is knowledge of Microsoft SQL databases.

You are able to work in a team and under pressure. Self-dependence and flexibility are qualities that characterize you.

You have ideally experience in training or coaching customers.

You have completed vocational training and/or college.

  • Formación: Sin estudios: Otros
  • Idiomas: Inglés: C1, Alemán: C2
  • Conocimientos: customer care
  • Experiencia: 1 año
your benefits

Salary 24.000 euros B/Y.

6 months of Contract direct with the client.

Presential work mixed with home office.

Availability from monday to sunday (bank holidays included) with a flexible schedule from 7am to 7pm.

Availability to cover on-call shift.

6,30¿ in allowances for every commuting day.

why with Randstad?

Because we have thousands of job offers in our portal.

Because we work with the best companies offering you the best jobs.

Because we assure you all the legal guarantees in your hiring.

Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.

Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.

Because we always count on you.

Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.

Register now and find the job you are looking for!

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