IT Operations Specialist en Esplugues de Llobregat, Barcelona.

26 Sep 2019 publicado por Technologies

Esplugues de Llobregat
IT y Telecom
sector empresa
tipo de contrato
jefe proyecto
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Randstad Technologies, a European multinational company with a consolidated presence in Spain and dedicated to information technology consulting, seeks to expand its team with four IT Operations Specialist.

your functions
Main activities:

¿ Overall ownership and coordination of all business application support related activities and their related infrastructure components
¿ Be the point of escalation to end-users, market stakeholders and both market and HQ management.
¿ Crises management in the case of a serious outage in the area, by chairing and coordinating all crises resolution activities.
¿ Ensuring adequate communication of resolution activities to management as well as the impacted end users.
¿ Determination and implementation of the required support strategy for the area of responsibility.
¿ Management of relationship with any 3rd party service providers, including KPI review and follow up of any SLA breaches or the implementation of corrective actions in the case of chronic breach of SLAs.
¿ Coordination of resolution activities with all internal and external teams involved, such as, but not limited to, development teams, project management, business excellence, Operations, IT infrastructure and market IT teams.

position requisites
¿ Excellent Communication skills ¿ both in technical and business process terms
¿ Excellent Stakeholder Management skills.
¿ Incident problem management in a large organization, including incident management systems and tools such as Service Manager, ServiceNow
¿ ITIL practitioner certification level of knowledge of Incident, Request Problem Management.
¿ Some knowledge of ERP business processes in finance, sales and marketing, supply chain and retail as well as middleware and eCommerce knowledge
¿ Able to manage and prioritize a large workload
¿ English fluency is required.

  • Experiencia: 5 años
your benefits
What we offer?

- COMMITMENT, incorporation into a company in continuous growth
- HIGGHLY QUALIFIED EQUIPMENT. You will join a diverse and related team of professionals that will allow you to learn and transmit your knowledge
- Highly flexible and innovative environment
- Attractive salaries
- You can have access to a continuous training plan with a personalized development plan
- Confidentiality is guaranteed in the selection process

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