- IT y Telecom
- sector empresa
- Banca, Finanzas, Seguros y Consultoría
- tipo de contrato
- jefe proyecto
The Project Manager is responsible for managing the assigned project(s). He will be in charge for management of setup and control of the project business case and creation and management of specifications. Management of design- and development phases belongs as well to his responsibilities as well as the test- and rollout plans. He is able to control and supervise his project team, subcontractors and will be also a team player. He tracks project milestones to get them finished in quality, time and budget. He will ensure project progress related to project scope, plan and level of risk.
The Project Manager is responsible for requesting and managing the assigned internal and external project resources to meet the project objectives.
The Project Manager regularly measures project progress (such as various baselines, cost burndown, schedules, workflow progress data, etc.) and reports the project status and other project-specific information to stakeholders.
- nuestro cliente
For the Digital Hub that Allianz Technology has in Barcelona, we're looking for an IT Contact Center Project Manager.
- tus funciones
Establish clear ownership for project tasks within specialist- and management teams; ensure that team members have the tools needed for project success; be available to the team; and provide timely feedback.
Coordinate and facilitate delivery of project objectives
Track progress and review project tasks to ensure deadlines are met
Assess project issues and identify solutions to meet productivity, quality and customer goals.
Proactively report project status, issues and risks to management.
Follow and enforce project policies, procedures and methodologies.
Conduct regular status meetings with all stakeholders, keeping the stakeholders¿ needs and requirements continuously in view.
Generate and update an overview of stakeholders, their relationships and their support attitudes towards the project
Work collaboratively with development and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise.
Plan, schedule, monitor and manage the design, implementation, testing, and building process of the Contact Center services.
Create and maintain project documents outlined in project rules and project description such as the project charter, project milestone plan, regular project reports, milestone documents, risk management analysis, etc. and ensure the release of these documents to the correct audience.
Check Contact Center service implementation upon finalization against agreed upon specifications and ensure that it meets all objectives, security policies, performance and quality standards required.
Work closely with the lead architect, internal and external solutions engineers and Allianz Technology management by providing input, regular status updates and by participating in roadmap definition.
Coordinate user acceptance testing with business partners and service suppliers.
Monitor sub-contractors to ensure budgets are met, guidelines are maintained and progress remains on track.
Responsible for successful stakeholder communication, facilitating communication amongst all parties as necessary and for executing the communication management strategy.
Gather and document all project-relevant information and distribute them to the correct stakeholders ¿ ensure changes to documents and requirements are communicated accordingly.
Drive the project scope change process
Achieve operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements and implementing change.
Arrange customer training and align training with customer goals.
Maintain timelines and target dates in the project plans using tools like Microsoft Project.
Find and work to remove development and project roadblocks; motivate the development
team and keep them excited to move forward; protect the team from outside distractions.
Manage the team: ensure that commitments are being upheld and the team is motivated
Supports Allianz Technology Project Assurance activities
Organize handover to operations team as well as for business stakeholders.
Capture and document lessons learned.
- requisitos del puesto
Experience in working with international teams in a multicultural environment
Experience in complex technical solutions
Minimum of 4 years experience as a Project Manager
Proven PMI, IPMA or PRINCE2 experience
ITIL V3 or higher experience
Fluent in English (verbal written.)
- Experiencia: 17 años
- tus beneficios
Flexibility in entering and leaving work
Continuous workdays during Summer, Fridays, 24 and 31st of December
26 days of paid leave
Life and accident insurance
Discounts on other types of Allianz Insurance
Daily meal compensation
Flexible Remuneration System
Work from home option available
Ability to make a difference!