It Support Specialisten Cornellà de Llobregat, Barcelona.
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Ana Lopez Almazan
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We are looking for an IT Support Partner to join the IT infrastructure team. Reporting to the IT Support Manager, you will provide tier II level support for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards. Through utilizing best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed.
ver menosyour functions
Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
Maintain client hardware lifecycle and asset management activities
Provide partnership and support for IT related projects
Complete minor and major incident management
Support application and emerging technology deployment support
Fulfill hardware and software requests ¿ Provide employee training related to employee used hardware and IT processes
Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
Support technical solutions and ensure reliable, secure client endpoint devices. Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business¿s needs.
position requisites
-
Formación
: Grado: Grado en Ingeniería Informática -
Conocimientos
: helpdesk -
Experiencia
: 2 años
Bachelor¿s degree in a related IT technical field
IT experience providing technical customer support including troubleshooting computer hardware and software
Experience with the ServiceNow platform
Outstanding customer service skills
Strong oral and written communications skills
Strong interpersonal skills ¿ Work independently with minimal supervision
Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies
Strong organizational skills
Excellent problem-solving and critical thinking skills
Strong remote troubleshooting support skills
Evaluate priorities and drive effective time management
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