Application Support Analyst - ERP, MESen Madrid.

Do you enjoy providing technical and process support? If you're an expert in ERP and MES systems (finance, sales and marketing, customer service, logistics, production support, and operations), this is your opportunity.

our client

As a leading company.

your functions

- Take ownership of incidents and service requests logged by end-users.
- Resolve issues in a timely manner, following standard procedure to manage escalations through appropriate teams.
- Participate in the maintenance and periodic updates for Business and manufacturing solutions teams, in conjunction with the change management processes.
- Provide prompt and accurate feedback to the customer.
- Troubleshoot and diagnose issues with the applications, including setup and configuration.
- Fluent with business processes associated with the use of ERP and manufacturing systems understanding manufacturing Business terms and concepts.
- Advise on how to conduct processes across applications.
- Provide administrative support for the application environment. This may include the use of monitoring programs and processes, maintaining application configuration tables and parameters and restarting background jobs.
- Provide support in the testing of bugs and functional changes to application systems and participate in end-user training.
- Support process adoption through preparation of documents/presentations/video materials, with on-site education and training of key users in conjunction with the IT Training team.
- Collaborate closely with the Service Desk to ensure P1 and P2 issues are resolved promptly.
- Seek opportunities to automate support, release and security update processes.

position requisites

• Formación

  : Ciclo Formativo Grado Superior

• Idiomas

  : Inglés: C1

• Conocimientos

  : erp, mes

• Experiencia

  : 5 años

- Understand how IT solutions are applied across the organisation and the impact of down time.
- Proven experience with the use and/or implementation of key company solutions including Microsoft Dynamics 365 F&O and Dynamics AX, Web Services, REST, Apriso and Ortems.
- Experience in working in a global business is essential, Manufacturing experience in desired.
- APICS Training / Certification desired.
- Experience using Microsoft Azure DevOps (ADO) for source control.
- Good understanding of SQL relationship concepts (ERD or UML concepts).
- Demonstrable experience training/coaching on use of applications across all levels.
- Ability to provide application fixes promptly and efficiently.
- Experience of assisting in the provision of Tier 3 technical troubleshooting.
- Willing to work in an environment where it may be necessary (from time to time) to work flexibly or additional hours depending on the reasonable demands of the Company.
- Ability to provide application fixes.
- Ability to proactively participate in change management initiatives.
- Excellent written and verbal communication skills.
- Fluent English language skills.

why with Randstad?

#weareSRC