Customer Renewal Cloud Executive - German (1)en Barcelona.
detalle oferta
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Carla Clerencia Abelanet
ContactarCustomer Renewal Cloud Executive (German) Live in Barcelona.
ver menosour client
The client is a multinational software company.
ver menosyour functions
As a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.
¿ Provide end-to-end renewal execution support.
¿ Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
¿ Coordinate renewal activities, sending renewal quotes, and addressing any questions or concerns.
¿ Collaborate with internal teams to ensure a seamless renewal process for clients.
¿ Negotiate terms, pricing, and contract terms
¿ Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.
¿ Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.
¿ Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.
¿ Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.
¿ Ability to work under pressure.
¿ Excellent time management.
¿ Task driven.
¿ Proven experience in customer-facing roles, such as Customer Success, Account Management.
¿ Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
¿ Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
¿ Proficiency in Microsoft Office Suite.
¿ Demonstrated ability to work collaboratively in a cross-functional team environment.
¿ A passion for customer satisfaction and a commitment to delivering exceptional service.
¿ Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc.
position requisites
-
Formación
: Grado, Grado: Grado en Administración de Empresas y Gestión de la Innovación -
Idiomas
: Inglés: C2, Alemán: C2 -
Conocimientos
: sap, retention, Renovacion -
Experiencia
: 4 años
o Ability to work through multiple SAP commercial software systems.
o Knowledgeable in internal SAP processes; experience navigating cross-functionally within customer engagement, sales, commercial and legal teams.
o Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements.
o Knowledgeable on Scope of negotiation authority within SAP¿s policies and procedures.
o Knowledgeable in SAP Harmony and CRM functionality (Opportunity & Quote).
o Knowledgeable in Forecasting principles, methodologies, and triggers.
o Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately influence these metrics via SAP CRM in accordance with Cloud Bookings policies.
o Knowledgeable in regional-specific process requirements.
o Knowledgeable in regional deal support structures and relationships with/ability to influence these teams.
o Knowledgeable in renewal strategy, deal architecture, and internal navigating of commercial and legal teams.
¿ Critical thinker.
¿ Problem solver.
your benefits
Híbrid
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