Customer Service Con Portuguésen Prat de Llobregat (El), Barcelona.
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Laia Cárdenas Casas
Contactarour client
Importante empresa del sector industrial precisa incorporar un/a Customer Service Logistics con Portugués.
ver menosyour functions
Guarantee precise and timely order processing from quote confirmation to billingGuarantee to the customer a Premium Customer Experience, managing the customer touchpointsFrictionless delivery planning and management through the logistic portal: delivery date management, D&I jobassignment & activity closingFree stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stockmovement managementAssure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising withSales in order to foresee backlog slippageConstantly update IT systems with all relevant information collected during customer service activitiesAssure the proper management of Technogym Care Activities, providing adequate feedback to customers'inquiriesManage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issuewith the customer
ver menosposition requisites
-
Formación
: Sin estudios, Diplomado -
Idiomas
: Inglés: B2, Portugués: C2, Castellano: B2 -
Conocimientos
: erp sap, administrativo con erp -
Experiencia
: 3 años
Formación: Diplomatura.
Experiencia en Customer Service y/o Logística.
Nivel alto de portugués y un nivel B2 de inglés.
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