Customer Service with english, french/dutchen Oviedo, Asturias.

The Customer Service/Business Relationship professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories. 

our client

Multinational company located in Asturias.

your functions

-Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business 
-Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents 
-Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model 
-Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com) 
-Interacts with broader network of internal Axalta Partners to ensure that the customers¿ requirements are understood, and commitments are met 
-Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.) 
-Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling. 
-Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits 
-Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis ¿ in collaboration with other involved departments 
-Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence 
-Supports Sales by providing detailed input/reports on sales volumes by account 

position requisites

• Formación

  : Grado

• Idiomas

  : Francés: C1, Holandés: C1, Inglés: C1

• Conocimientos

  : administrativo con sap

• Experiencia

  : 2 años

-Education: Bachelor¿s degree or equivalent through experience 
-Language skills: Fluency in English and French/Dutch. Spanish will be beneficial as the role is based out in Spain. 
-Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Ideally experience in working with CRM Tools 
-Ideally 2 years of experience in a customer service, supply chain on logistics department withing an international company 
-Excellent communications skills (verbal and in writing) 
-Customer focused 
-Detailed oriented 
-Team player 

why with Randstad?

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