ofertas de empleo de Coordinador servicio en Barcelona.

1 trabajos

empleo de Coordinador servicio en Barcelona

¿Buscas trabajo de Coordinador servicio en Barcelona? Contamos con miles de ofertas de empleo cada día: en alta dirección, mandos intermedios, puestos técnicos, posiciones temporales; en diferentes jornadas y horarios; que requieren o no experiencia, para que puedas apuntarte a la que mejor se adapte a tu perfil ¡Inscríbete!

1 trabajos encontrados de Coordinador servicio en Barcelona

  • Field Service Team Leader

    18 octubre 2021

    Randstad España , Barcelona (Barcelona)

    Indefinido,

    company

    If you are an After Sales professional and you are obsessed with care users' satisfaction, this is the position for you! One of Technogym¿s goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere. We are looking for an energetic and process-driven Field Service Team Leader who will guarantee timely and cost-effective execution of the field service activity in the Country. You will be accountable for overseeing service, repair and/or installation of Technogym products in accordance with the current Service Level Agreements. In this role, you will manage a high-performance team that provides excellent technical service support to our customers and will optimize customer experience beyond expectations. Job Responsibilities: - Collaborates in managing performances and costs of the Field Service organization, in line with assigned objectives - Responsible for managing field technical resources, in particular for the repair protocols executed in the field - Responsible for coordinating second level technical support team - Support in the planning and scheduling field technicians visits in an effective way, assuring expected level of service to the customers - Responsible for the dispatching of all jobs for the technicians - Identify key product issues that impact customer satisfaction and escalate to International Technical Support in HQ - Responsible for providing technical training to technicians and to ensure their certification and correct protocol execution (audit) - Understand customer complains/issues and lead their resolution, involving all necessary department in the company - Support Customer satisfaction improvement and manage dissatisfied customer in person - Entering and managing support requests into the information system (BAAN/CRM - SFDC) - Drive quality of service with expertise & technical standards KPIs such as FTFR, TTS, JMR3, company policies and technicians performance measurements - Lead organizational effectiveness by maximizing performance and people development and engagement

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