empleo de Coordinador servicio en Barcelona
¿Buscas trabajo de Coordinador servicio en Barcelona? Contamos con miles de ofertas de empleo cada día: en alta dirección, mandos intermedios, puestos técnicos, posiciones temporales; en diferentes jornadas y horarios; que requieren o no experiencia, para que puedas apuntarte a la que mejor se adapte a tu perfil ¡Inscríbete!
1 trabajos encontrados de Coordinador servicio en Barcelona
18 octubre 2021
Randstad España , Barcelona (Barcelona)
If you are an After Sales professional and you are obsessed with care users' satisfaction, this is the position for you! One of Technogym¿s goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere. We are looking for an energetic and process-driven Field Service Team Leader who will guarantee timely and cost-effective execution of the field service activity in the Country. You will be accountable for overseeing service, repair and/or installation of Technogym products in accordance with the current Service Level Agreements. In this role, you will manage a high-performance team that provides excellent technical service support to our customers and will optimize customer experience beyond expectations. Job Responsibilities: - Collaborates in managing performances and costs of the Field Service organization, in line with assigned objectives - Responsible for managing field technical resources, in particular for the repair protocols executed in the field - Responsible for coordinating second level technical support team - Support in the planning and scheduling field technicians visits in an effective way, assuring expected level of service to the customers - Responsible for the dispatching of all jobs for the technicians - Identify key product issues that impact customer satisfaction and escalate to International Technical Support in HQ - Responsible for providing technical training to technicians and to ensure their certification and correct protocol execution (audit) - Understand customer complains/issues and lead their resolution, involving all necessary department in the company - Support Customer satisfaction improvement and manage dissatisfied customer in person - Entering and managing support requests into the information system (BAAN/CRM - SFDC) - Drive quality of service with expertise & technical standards KPIs such as FTFR, TTS, JMR3, company policies and technicians performance measurements - Lead organizational effectiveness by maximizing performance and people development and engagementleer más